Contact Us

AI-powered citation verification and source finding for researchers

Have a question or need support? We’re here to help.

Our Services

Everything you need for reliable citation checks and research support.

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Find Sources

Source Discovery

Find credible academic sources quickly for your research and writing.

Verify References

Citation Verification

Verify citations and help identify unreliable or fabricated references.

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Citation Management

Export & Integration

Export citations in common formats and integrate with popular reference tools.

Contact Methods

General Inquiries

For questions, feedback, or support, please contact us via email.

Response time
We typically respond within 24–48 hours.
Suitable for:
  • Technical support and bug reports
  • Account and subscription questions
  • Business partnerships and institutional licensing
  • Feature requests and product feedback

WeChat Support

WeChat users can add our customer service for assistance and technical support.

Citely WeChat Customer Service QR Code
Service hours
Mon–Fri 9:00–18:00 (GMT+8)
Customer support:
  • Usage questions and answers
  • Technical support and bug reports
  • Account and subscription inquiries
  • Product feature introductions

Enterprise Solutions

Need Citely for a team, institution, or platform?

We offer enterprise plans and tailored support. Contact us to discuss your needs.

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API Access

Integrate our capabilities into your workflows.

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Custom Plans

Tailored solutions for teams and institutions.

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Volume Options

Flexible usage options for larger needs.

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Dedicated Support

Priority support and onboarding for enterprise.

Frequently Asked Questions

Can’t find what you’re looking for? Email us anytime.

Ready to start?

Try Citely and keep your research citations reliable.